Frequently Asked Questions
Essential answers about our products, orders, delivery, and returns. For any other questions, our team is here to help.
Danielle REYNIER and her products
Who is Danielle REYNIER?
Danielle REYNIER is the creator of this brand, owned by the French company SIEPA, based in Bourges. We select gourmet products for individuals and also support professionals with their purchasing and export projects.
How do you select your products?
We prioritize taste, traceability, and the expertise of the producers. Only products clearly identified as organic carry this certification. The applicable characteristics and labels are listed on each product page.
Where can I find ingredients, allergens, and storage instructions?
Consult the product page and the label you receive. In case of an allergy or doubt, contact us before consumption. Always follow the storage conditions indicated by the manufacturer.
Order and payment
What payment methods do you accept?
Visa, Mastercard, American Express, Maestro, and PayPal. The available options are confirmed at the time of payment. Banking data is transmitted via an encrypted connection, and 3D Secure validation may be required. Learn more.
Can I change or cancel an order?
Write to us as soon as possible at contact@danielle-reynier.fr. We can consider a modification as long as the order has not been prepared or shipped. Once shipped, its contents and address can no longer be changed.
How can I get an invoice?
Send us your order number and, for a business invoice, the company's full details.
Delivery
What are the delivery times and fees?
In mainland France, your orders are delivered to your home by Colissimo. Our rates depend on the weight of the package: €9.50 up to 1 kg included; €12.50 over 1 kg and up to 2 kg included; €13.50 over 2 kg and up to 3 kg included; €15 over 3 kg and up to 4 kg included. Delivery is free for purchases of €79 or more. Delivery is generally estimated within 3 to 5 business days after processing. The final amount appears before the order is confirmed.
Can I track my package?
When the carrier offers tracking, the information is provided after shipping. Also check your spam folder.
What should I do in case of an address error, delay, or damaged package?
Contact us within 48 hours at most with your order number. For a damaged package, make precise reservations with the carrier and attach photos. An address can only be corrected before shipping.
Do you deliver outside mainland France?
Options depend on the country, products, and shipping constraints. Enter your address at checkout or contact us for a special request.
Returns
Can I return a product?
The published policy provides a period of 14 days after receipt, subject to exceptions applicable to perishable goods and opened or damaged products. Contact us before any return. Return costs related to a withdrawal are borne by the buyer. View the detailed conditions.
Professionals and export
Do you work with professionals?
Yes. Chefs and their purchasing departments can provide us with their company, country, the products they are looking for, and estimated volumes. Commercial, logistical, and regulatory conditions are studied on a case-by-case basis.
Contact us
contact@danielle-reynier.fr · Contact form
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