Shipping and Returns Policy
Shipping and Returns Policy
Scope: these terms and conditions for delivery, transport and returns apply only to orders delivered in mainland France. For any other destination, the applicable terms, timeframes and costs are provided separately before the order is confirmed.
Delivery and receipt of your order
Once the order has been prepared, it is shipped to your home by Colissimo to the delivery address provided when placing the order.
Delivery timeframes
Delivery generally takes 3 to 5 business days in mainland France. Holiday periods, school holidays and promotional events may result in additional delays. Orders are processed within an estimated timeframe of one business day after confirmation and payment. Sundays and French public holidays are not considered business days.
Product returns and right of withdrawal
You have fourteen days from the receipt of your order to notify us of your decision to exercise your right of withdrawal. After this notification, the products must be returned within fourteen days.
To exercise this right, contact our customer service team by email at contact@danielle-reynier.fr.
The right of withdrawal does not apply to the exceptions provided for by regulations, in particular to goods that are liable to deteriorate or expire rapidly, as well as to sealed products that cannot be returned for hygiene or health protection reasons after they have been unsealed.
In the event of withdrawal, the initial delivery costs corresponding to the standard delivery method chosen will be refunded. The direct return costs remain the responsibility of the buyer, unless otherwise stated or when the return is due to non-conformity or a defect covered by statutory guarantees.
Products must be returned with any accessories and, where possible, in their original packaging. The buyer may be liable for any depreciation resulting from handling beyond that which is necessary to check the nature, characteristics and proper functioning of the products.
Return address: SIEPA, 15 rue Jean-Jacques Rousseau, 18000 Bourges.
The applicable statutory guarantees remain due when the conditions provided for by regulations are met.
Right of withdrawal for European Union consumers
When the right of withdrawal applies, the consumer has fourteen days to notify their decision, starting from the day on which they, or a third party designated by them other than the carrier, physically takes possession of the last item in the order. For an order delivered in several parts, the period begins upon receipt of the last item.
The right of withdrawal may be exercised before delivery or during the applicable period after delivery. The request may be submitted online from the customer account or the order tracking page when the function is available, with two-step confirmation and the sending of a confirmation on a durable medium.
The legal exceptions mentioned in this policy, in particular those concerning goods liable to deteriorate or expire rapidly and sealed products unsealed for hygiene or health protection reasons, remain applicable.
Colissimo delivery costs for mainland France
Our home delivery costs by Colissimo depend on the weight of the parcel: €9.50 for up to 1 kg included; €12.50 for over 1 kg and up to 2 kg included; €13.50 for over 2 kg and up to 3 kg included; €15 for over 3 kg and up to 4 kg included. Delivery is free for purchases of €79 or more.
The applicable amount is displayed before the final confirmation of the order.
Delivery delay
In the event of a delay, contact us as soon as possible at contact@danielle-reynier.fr so that we can request a check from the carrier. If the order is declared lost, we will inform you of the steps taken and, if applicable, refund the amounts due according to the payment method used and within the timeframes provided by applicable regulations.
Receipt of your order
Upon receipt, check the conformity and integrity of the products as soon as possible. Any anomaly, missing product or visible damage can be reported fully and accurately to the carrier and must be communicated promptly to the Danielle REYNIER customer service team. If possible, attach photographs of the parcel, the products and a copy of the complaint sent to the carrier. This does not limit the statutory guarantees of which you may benefit.
Technical data sheets
Danielle REYNIER selects products whose traceability is established. The available technical data sheets can be provided to individuals, professionals and the health services of the importing country upon request.
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