Shipping policy

Last updated: 16 October 2026

Thank you for shopping at Danielle REYNIER Epicerie fine.. This policy explains how we ship your order, its cost and what happens after your purchase.

Order processing

Unless otherwise stated on our website, orders are processed within 1 business day (excluding public holidays).

Processing of orders placed after 12 noon, during weekends or on public holidays may begin on the next business day.

You will receive a confirmation email with tracking once your order has shipped, if the shipping method allows it.

Shipping methods and delivery times

Available shipping methods and estimated delivery times are displayed at checkout. Delivery times are estimates, not guarantees, and begin when your order is dispatched. They may be affected by carrier delays, weather conditions or other events beyond our control.

Shipping costs

Shipping costs are calculated at checkout based on your destination, order weight and selected shipping method. Free standard shipping may be offered on certain orders, as indicated at checkout.

Customs, taxes and other applicable fees in the European Union

Orders shipped to European Union countries may be subject to VAT, customs duties, import taxes and carrier brokerage or handling fees. Where applicable, import taxes, duties and fees will be calculated and displayed at checkout before you place your order. If these charges are not collected at checkout, they may be payable before or upon delivery and are the customer’s responsibility, unless otherwise stated.

If checkout indicates that duties and taxes are prepaid, your order will be shipped with these charges prepaid and you should not be asked to pay additional import charges upon delivery. If checkout does not indicate that duties and taxes are prepaid, you may have to pay VAT, customs duties, import taxes, brokerage fees or carrier handling fees before or upon delivery.

Import charges are determined by EU customs authorities and/or the carrier. They may vary depending on the destination country, product classification, product value, country of origin and shipping method. Customs processing may also affect delivery times.

Order tracking

Once your order has shipped, we will email you a confirmation including a tracking number and link, where applicable. Please note that tracking information may take some time to update after you receive it.

Shipping destinations

We currently ship to the following destinations: France.

International orders may be subject to customs duties, import taxes, fees and customs delays. Any applicable charges collected at checkout will be displayed before you complete your purchase.

Address accuracy

Please check your delivery address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged or delayed parcels

If your order is lost, damaged or delayed, contact us and we will help you work with the carrier.

Order changes and cancellations

Would you like to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before dispatch, but once your order is in transit, we will no longer be able to modify it. Refunds for cancelled or delayed orders will be made promptly to the original payment method, where possible.

Returns

Return shipping costs are the customer’s responsibility. Opened or damaged items cannot be refunded.

Questions?

Contact our team at contact@danielle-reynier.fr.